The house rules, in plain English
These terms cover bookings, stays, the gaming salon and everything in between. They're written to be read, not skimmed past — but if anything's unclear, the office will happily walk you through it.
Bookings & tables
Reservations
A booking is confirmed when the desk confirms it in writing. Floor tables for up to six guests carry no deposit; the window bench and private rooms take a small deposit, noted at booking.
Cancellations
Cancel or change up to 24 hours ahead at no cost. Set menus and the chef's counter require 24 hours' notice; later than that, we charge half the set price.
Running late?
We hold tables for 20 minutes, then offer them to the queue. Ring ahead — the floor will always try to hold it longer.
Rooms & stays
Check-in from 2:00pm, checkout by 10:00am unless your rate says otherwise. Deluxe and suite guests get extended checkout as listed on their service pages.
Rooms are held with a one-night deposit on booking, refundable up to 72 hours before arrival. Suite bookings carry a two-night minimum on weekends, stated at booking.
Rooms are non-smoking; the terrace is the smoking area. Guests under 18 stay with a parent or guardian. Damages beyond fair wear are charged at cost, with the receipt.
Gaming credits included with stays are loaded to your room number, are strictly 18+, carry no cash value and expire at checkout.
Rules of the floor
The salon is licensed and strictly 18+. ID is checked at the door, every time, no exceptions — house policy and WA law. Table limits are posted at each game and the pit boss's call on any dispute is final. House chips carry no value outside the floor and can't be exchanged between guests.
Payments & events
Short version: prices include GST, cards and cash both fine, and every quote is honoured for 14 days.
Quotes & deposits
Private rooms, the hall and catering quotes hold your date for 7 days. Deposits are refundable per the schedule in your written quote.
Cancellations
Functions cancelled more than 14 days out are refunded in full; inside 14 days, the deposit covers the held room and staff.
Refunds
If a service falls short, tell the floor that night — we fix it on the spot or refund it. Our full refunds position is on the privacy page's related links and available from the office.
Liability & the law of the house
These terms are governed by the laws of Western Australia. Nothing here limits your rights under Australian Consumer Law. Our liability for any claim is limited to the value of the booking concerned — we're a bistro, not an insurance company.
The office settles all disputes
Write to [email protected] or call +61 8 9322 7799. Roo & Emu Bistro Pty Ltd, ACN 154 380 927, 200 St Georges Terrace, Perth WA 6000. See also our Privacy Policy.