Your details, handled like house money
This policy explains what Roo & Emu Bistro Pty Ltd collects when you book a table, a room or a hall, how we use it, and how to get it deleted. Last updated in January 2026.
Four house rules for your data
We're a bistro, not a data broker. These rules apply to everything we collect, online and on the floor.
Collect only what the booking needs
Name, contact details, party size and dietary notes. Nothing else, no "optional" phone-home widgets.
Use it for the visit only
Your details serve your reservation and nothing else. No lists, no resale, no "partners".
Keep it locked
Bookings live in an access-controlled system; paper dockets are locked in the office safe nightly.
Delete on request
Ask and we remove your records within 30 days, keeping only what law requires.
The booking ledger, in full
Booking form details
Name, email, optional phone, preferred date, party size and your message — used solely to arrange and confirm your booking.
Gaming lounge records
Licensed venues in WA require ID checks for entry to the salon. We record verification status only, never copies of your documents.
Cookies & server logs
Standard server logs and the preference cookies described on our Cookie Policy page.
Four jobs, that's all
Arranging your booking
Confirming tables, rooms, hall hire and private events — by email or phone, whichever you gave us.
Meeting licence obligations
Gaming and liquor laws in WA require us to verify age and keep certain floor records.
House accounting
Invoices, deposits and refunds — kept as law requires, then destroyed.
Replying to you
Answering questions, feedback and press requests you send us first.
You hold the cards
Wherever you live, we extend the same set of rights: see your data, correct it, take it with you, or have it deleted. Australian Privacy Principles set our floor standard; GDPR-level rights are honoured for EU visitors too.
Ask for Any of ItHow long we keep things
Booking details live in the reservations system for 24 months, then go. Financial records stay seven years because tax law insists. ID verification logs from the salon are kept 12 months, as the gaming licence requires — and nothing else about your visit is recorded.
One inbox, one owner, no runaround
Privacy questions go straight to the office: write to [email protected] or call +61 8 9322 7799 during desk hours. The data owner is Roo & Emu Hospitality Group Pty Ltd, 200 St Georges Terrace, Perth WA 6000.